Suisse, Amérique du sud, Amérique du nord, Wallis et Futuna, Saint pierre et Miquelon, Polynésie Française, 973-Guyane, 972-Martinique, 971-Guadeloupe
Standing :
Non renseigné
Date de disponibilité :
30/01/2009
Type de contrat :
CDI
Horaires souhaités :
journée continue
Langue(s) :
Francais, Anglais, Espagnol
Expérience professionnelle :
Le Méridien Abu Dhabi (UAE), Starwood group
• Receptionist and Cashier ( August 2005)
 Check in and Check out,
 Handling complains.
• Guest Relation / Shift Leader ( promoted in June 2006)
 Preparing Group, Tourist and VIP arrivals,
 Handling and resolve complains,
 responsible of the SPG ( Loyalty program),
 Royal Club assistant.
 In charge of the reception, supervision of the work.
• Sales executive ( Promoted in July 2007)
 Develop business of the hotel in terms of rooms and banqueting.
 Promoting the hotel and outlets.
 Looking after new corporate account
 Assisting guest of the companies during his stay (follow up the needs).
 Ensure attainment of the company sales goals
 Prepare sales reports
 Prepare sales contracts and group offer
 Provides timely feedback to deputy director of Sales
 Adheres to all company policies, procedures and business ethics codes.
 Maintains contact with all clients to ensure high levels of client satisfaction
 Demonstrates ability to interact and cooperate with all company employees
• Sales Manager ( Promoted in July 2008)
 Develops a business plan and sales Strategy
 Ensure attainment of the company sales goals and profitability.
 Promote products and services
 Initiates and coordinates development of action plans to penetrate new markets.
 Identify and solicit new clients or target groups
 Prepare sales reports and track activities
 Prepare sales contracts and group offer
 May help organize and conduct Sales campaigns ( business trip and sales Blitz)
 Partipate in trade shows or other promotions
 Provides timely feedback to deputy director of Sales
 Adheres to all company policies, procedures and business ethics codes.
 Maintains contact with all clients to ensure high levels of client satisfaction
 Demonstrates ability to interact and cooperate with all company employees
Trainings
 2003 (16 week): Hotel Ritz Madrid (Spain),Orient express hotels training in Front office, Accounting and Sales Department.
 2001 (4 weeks): Hotel Bleu Marine at Melun (France) training in the Front Office
 2001 (4 weeks) : Hôtel des Mélèzes « Arcs 2000 » (France) Training in the Kitchen
 2000 (8 weeks) : Le Méridien Montparnasse (Le Méridien) Paris (France) training in restaurant
Diplome(s) :
- BTS ( Brevet de techincien superieur) hotel management and marketing July 2005
- French Baccalaureate – Hotel Industry (B distinction) July 2002
