2001-2005 Concierge/Front Desk Agent (Fairmont Gold)
Fairmont the Queen Elizabeth Hotel, Montreal, QC
• informed and assisted guests with their travel needs
• exceeded guest satisfaction in a multi-faceted/multi-tasked environment
• took initiative to surpass guests expectations regularly
• cooperated with colleagues to achieve company goals
• received recognition for high quality job performance
Spring 2001 Office Assistant
British Airways, Montreal, QC
• conducted market research through survey analysis
• questioned customers at the P-E. Trudeau airport about B.A. services
• presented market research results to the staff
• entered data into computer for easy retrieval
Winter 2000-
Spring 2001 Guide/Animator
Metaforia, Montreal, QC
• provided instructions to be followed throughout Oceania experience with enthusiasm and animation
• guided spectators throughout the Oceania experience
• operated the mechanics of the show
Summer 2000 Clerk & Tour Guide
Au Pays de Chambly, Fort Chambly, Chambly, QC
• initiated which products to purchase for the boutique
• contacted the suppliers to place orders
• documented inventory bought and sold
• entertained and informed the public as the tour guide on Chambly cruise boat
OTHER WORK EXPERIENCE
2008-2009
School Year ESL Teacher
• Taught English as a second language to students in cycles I, II & III
• Helped students improve their English during lunch hours
• Taught grade 2 students to recite and perform an English musical dance
• Attended ESL workshops and SWAP shops with other ESL teachers
2007-2008
School Year Homeroom Teacher / English Teacher
Marie-Laurier Academy, St-Hubert, QC
• Taught as the homeroom teacher to students in cycle II
• Taught English as a mother-tongue to students in cycle III
• Supervised and helped students in an afterschool study period daily
• Supervised morning and afternoon recess daily
• Organized a class trip and accompanied students to Fort Chambly
2006-2007
School Year ESL Teacher
École De Bourgogne, Chambly, QC
• Taught English as a second language to students in cycles I, II & III
• Helped students improve on their English during lunch hours
• Encouraged and prepared grade 1 students to take part in a school gala
• Participated in team teaching with the other ESL teacher
• Took part in teacher-student activities to improve the school spirit
Diplome(s) :
EDUCATION
2001-2005 Bachelor of Education
McGill University, Montreal, QC
1998-2001 D.E.C. in Tourism
Champlain College, Saint-Lambert, QC
• Client Plus Certificate
1993-1998 High School Diploma
Richelieu Valley Regional High School, McMasterville, QC
Motivations :
Habiletés
Parle courament le français et l’anglais.
Démontre de la débrouillardise.
Savoir prendre de l`initiative.
Dévouée à mon travail.
Facilité à travailler avec le public.
Excellente habileté de travailler en équipe.
Aime relever des nouveaux défis.
Sens de la responsabilité.
Attitude très positive.
