From July 2008 till 12 November 2009:
Restaurant captain
ALMAZ BY MOMO Groupe ALTAYER INSIGNIA PO. BOX 2623 DUBAI UEA
November 2007 to April 2008
Sales person
October 2004 to juin 2007.
F&B Restaurant Captain
Le Royal Meridien Beach Resort & Spa Hotel(500 rooms,5-star Deluxe)
P.O.Box 24970 Dubai UAE
January 2004-augest 2004
Captain
VILLA ROSA Italian restaurant
Marrakech, Morocco
May 2003-december 2003
Senior waiter
Gulf palace hotel 5*****Deluxe
Marrakech, Morocco
December 2002- April 2003
Waiter
Tropicana club 3***A
Marrakech- MoroccoDecember 2001-march 2002
Waiter
Coralia club palmariva
Marrakech –Morocco
*Maintained a high level of customer satisfaction through attention to details in
defining Customer needs.
*Assisted in increasing sales volume by providing excellent customer service.
*Given to every guest le royal treatment service.
*Offered information pertaining to available services and facilities of the hotel,
Points of Interest and entertainment attractions.
*Delivered personal attention to customers to ensure high level of satisfaction,
to generate repeat clientele, and to encourage word of mouth referrals.
*Provided operations with expertise in enhancing customer relations.
*Successfully increased quality of service and decreased customer
Complains, resulting In pleased customers.
*Coordinated with other departments to ensure personalized treatment for
every VIP Guest.
*Making restaurant reservations.
*Handling complaints effectively.
*Provide efficient services as per guests requirement.
Diplome(s) :
2001-2003 Diploma technician in high institute of hotel industry and restauration Marrakech, Morocco
2000-2001 diploma of final Exam option * Electronic technician*
