May –Sept. 2010 Hotel 4* Novotel Kuala Lumpur, Malaysia
Front Office Assistant Manager, intern
Assisted Front Office Manager to set up the guest loyalty program, A|Club
Trained the 15 front office staffs
Reduced guest complaints from 15 % to 1 %
June – Sept. 2009 Hotel 2* Saint Sernin Toulouse, France
Executive Manager Assistant, intern
Welcomed guests and manage crisis situation
Canvassed new local providers
Developed an ecological breakfast and improved profit by 10 % per sale
April – Aug. 2008 Hotel 3* Les Trèsoms Annecy, France
Head Waiter Assistant, intern
Reduced the yearly silver plates, glasses, and dishes costs by 10 %
Created the procedures to use the new booking and ordering software
Managed a gastronomic dinner for 80 guests during the Annecy Lac yearly celebration
2008 – 2010 Toulouse II University France
Master’s degree in Tourism and Hospitality Management
Relevant courses: Audit and consulting, human resources management, hotel engineering, market studies
“The relational marketing in a hotel chain, study case of Novotel, Kuala Lumpur”, 120 p, English
“Resolve environmental issue in a hotel through a quality management system”, 90 p, French
Team-building exercise: Business plan of a travel agency - restaurant concept, 2nd place
2007 – 2008 Metz Paul Verlaine University France
Bachelor’s degree in Hospitality Management
Relevant courses: Labor law, finance and accountancy, trade negotiation, service management
Business plan of an organic restaurant
Event: Organization of a wine competition, dinner and show for 100 people in Metz Hotel School
2004 – 2006 Metz Paul Verlaine University France
Technical college in Marketing
Dear Madam, Sir,
Besides the popularity of group, it is your hotel development projects in Asia – Pacific that caught my attention. I just graduated, finished an internship in a 4* hotel in South - East Asia, and would like to start my career around this area. Therefore I am applying for an assistant department manager position in one of your hotel in Asia – Pacific or in your branch office for this area.
During my studies, I was always diligent and involved. Indeed I succeeded my Master’s degree with honors. This background gave me the ability to start a career efficiently in the hospitality industry. I dare say that the three best skills learned are organisation, project management and teamwork. Through my dissertations about relational marketing and sustainable development, I learned to be organized and methodological in my work. These skills helped me to manage the annual Christmas dinner and a video clip (lip dub), for my school CETIA. For these activities, as well as team building exercises, I have collaborated with professionals, associations and students.
I am conscious that these university and work environments are different. In the hospitality industry, a hotel has to provide services that are more efficient than competitors. To aim this target, managers have to be professional, proactive, and develop leadership. During my last internship, I worked hard to acquire these skills. Indeed I am reliable, double check my work, and always try to anticipate guest requests. For example, when I noticed that the breakfast offer was old-fashion, I decided to create a larger offer based on environmental issues with local and organic food. Consequently, guests were more attracted and the revenue per client increased of 10 %.
My career objectives are to work in different hotel departments to broaden my skills, with the target of being an executive general manager in 5 to 10 years. During this period, I want to work in various countries to develop my intercultural knowledge and skills. For me, these points are essential to become a high-quality manager in a worldwide context.
About my personality, I am meticulous in my professional life as well as in my social one. It is always with enthusiasm and dynamism that I realized various projects as youth camp organizer, rock-climbing monitor, or member of communities supporting agriculture. By reading the references letter enclosed, you will notice that I am determinate, in a good temper and guess that it is pleasant to collaborate with me.
I am looking forward to hear from you, I am going to look daily your offer and send proper application for the one who will appeal my attention.